Understanding the Appointment Durations Dashboard

Overview

The Appointment Durations Dashboard in DOCPACE® Insights provides a detailed view of appointment durations, encounter state durations, and trends over time. Users can analyze hourly, daily, and monthly data while applying filters for a more refined view.

Setting Date Ranges and Comparing Data

• Use the Month-to-Date filter to analyze trends within the current month.

• Set an Anchor Date (e.g., March 31st) to compare full months and observe changes over time.

• Adjust views to compare data by day, week, month, or year.

Workflow and Timestamp Filters

• Choose between:

  • Clean Durations (filters out missing timestamps and duration outliers)

  • Actual Durations (displays all collected data without filtering)

• Switching between these views helps identify outliers that may impact reported data.

Encounter State Breakdown

• Apply quick filters to analyze specific encounter states, including:

  • Total Visit Duration

  • Checkout Excluded (DOCPACE® Default)

  • Exam Room Time

  • Waiting Room Time

  • Waiting for Provider Time

• Selecting a specific state (e.g., Exam Room Time) changes reported metrics and trend analysis.

Summary of Trends

• Analyze department, provider, and appointment type trends to identify:

  • The biggest increases and decreases in duration

  • The highest and lowest reported times

  • Prior period comparisons (e.g., February vs. March trends)

• Example: A provider with a 174% increase in exam room time compared to the prior month may require attention.

Visit Duration Breakdown

• Provides insights into:

  • Date-based trends (e.g., weekday vs. weekend performance)

  • Hourly variations (e.g., peak appointment times)

• Customize data display by adjusting filters and viewing wait times or total visit duration.

Wait Time Comparison

• Compare individual days against historical data to detect scheduling inefficiencies.

• Example: If April 16th’s total visit duration is higher than average, users can compare it to other similar days.

Hourly Visit Analysis

• Displays total visits per hour, including:

  • Patient volume at each hour of the day

  • Total visit duration comparisons

  • Performance against typical averages (e.g., comparing an average Tuesday to past Tuesdays in April)

Key Takeaways

• Use filters and anchor dates to compare trends over time.

• Leverage clean vs. actual durations to refine analysis.

• Utilize encounter state filters to focus on key metrics.

• Review hourly and daily data to optimize scheduling efficiency.

Support

For questions or further assistance, contact insights@docpace.com. Our team is happy to help!