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Optimize Patient Communication: Managing Text Messaging Consent & Mobile Contact Availability

Ensure seamless patient communication by managing text messaging consent and maintaining up-to-date mobile contact information.

Overview

The Patient Communication dashboard evaluates the effectiveness of patient communication efforts, specifically focusing on the availability of mobile contact information and consent to receive text messages.

Key Metrics

  • Total Patients with Mobile Numbers: Tracks the number of patients who have a mobile phone number saved in their AthenaHealth profile.

  • Patients Consenting to Text Messages: Identifies the number of patients who have signed a consent-to-text agreement and have the consent checkbox properly marked in AthenaHealth.

  • Patients Not Consenting to Text Messages: Shows the number of patients who have not signed the consent-to-text agreement.

How to Use It

  • Assess the reach of SMS-based patient communication.

  • Improve text messaging consent collection to enhance engagement.

  • Adjust patient outreach strategies based on consent status.