Skip to content
English
Go to docpace.com
  • There are no suggestions because the search field is empty.

Track Appointment Retention: Completed, Canceled, and No-Show Visits

Learn how to monitor completed, canceled, and no-show appointments to improve patient retention and optimize scheduling efficiency.

Overview

The Completed Appointments dashboard analyzes appointment retention by comparing the ratio of scheduled appointments to completed visits, helping practices understand patient attendance and provider efficiency.

Key Metrics

  • Total Completed Appointments: The number of visits that were successfully conducted.

  • No-Show Rate: The percentage of appointments where the patient did not show up.

  • Cancelation Rate: The percentage of appointments that were canceled before the scheduled time.

  • Unfinished Visits: Visits that do not meet the criteria for completed, canceled, or no-show statuses.

Definitions

  • Completed Visit: An appointment with an Athena Status of "CHECKED_OUT" or "CHECKING_OUT" or a visit that has time_check_in_start and time_checkout_end timestamps, as long as the status is not "CANCELED" or "NO_SHOW."

  • No-Show Visit: An appointment with an Athena Status of "NO_SHOW." The No-Show % is calculated as:

    No-Show % = Visits No Show / (Visits Completed + Visits No Show)

  • Canceled Visit: An appointment with an Athena Status of "CANCELED."

  • Unfinished Visit: Any visit that does not meet the criteria for completed, canceled, or no-show statuses.

How to Use It

  • Monitor appointment retention by tracking the ratio of scheduled vs. completed visits.

  • Identify trends in cancellations and no-shows to adjust scheduling strategies.

  • Improve provider efficiency by analyzing patterns in unfinished visits.