Understanding the Patient Behavior Dashboard Part II

Introduction

The Patient Behavior Workbook in DOCPACE® Insights provides valuable insights into late arrivals and adherence KPIs, which impact practice efficiency and patient flow. This guide outlines how to analyze and interpret these metrics to improve scheduling adherence.

Key Metrics and Definitions

Arrival Times

• Categorizes patients based on when they arrive relative to their scheduled appointment time.

• Categories:

  • Early

  • On Time

  • Late

  • Very Late

Time Threshold

• Users can customize time thresholds for defining Early, Late, and Very Late arrivals.

• Example: If the Early threshold is set to 45 minutes, any patient arriving 45 minutes or more before their appointment is categorized as Early.

• These thresholds apply to both the Late Patients and Adherence KPI pages.

Arrival Time Breakdown

• Displays arrival data categorized by:

  • Organization

  • Department

  • Provider

  • Appointment Type

• Example: Department View – Late: Shows a list of departments ranked by percentage of late patients.

Late Visits

• Users can set a percentage threshold to filter and group Late and Very Late patients.

• Example: Setting a 10% threshold for Providers will display only providers whose late patients exceed 10% of their total visits.

Late Arrival by Day

• Breakdown of late arrivals by day, based on user-defined thresholds.

• Hover over a specific day to view detailed statistics.

Patient Behavior KPIs

Overview

• Provides a calendar-based view of:

  • Late Patients

  • No Shows

  • Same Day Cancellations

• Users can view trends by Month, Day, or Hour.

How Data is Displayed

• Adherence KPIs report in percentages, which can be influenced by low visit counts.

• Example:

  • Two scheduled visits on Friday at 1 PM

  • One No Show → No Show Rate = 50%

• Hovering over a specific time provides a detailed summary, including:

  • Late Arrivals

  • No Shows

  • Same Day Cancellations

  • Total Completed Visits

Best Practices for Improving Patient Adherence

• Set appropriate time thresholds to accurately categorize patient arrivals.

• Monitor trends in late arrivals and no-shows to implement targeted interventions.

• Use KPI calendar views to identify problem areas and adjust scheduling accordingly.

• Combine insights with Part 1 of this guide to get a full picture of patient adherence and behavior.

Need Assistance?

For additional training or support, contact insights@docpace.com. Our team is available to help maximize the effectiveness of the Patient Behavior Workbook in DOCPACE® Insights.

By using this guide, you can reduce late arrivals, improve adherence rates, and optimize scheduling efficiency.